Your Privacy Is Our Responsibility

Welcome to bagh. This Privacy Policy explains what information we collect about you when you use our platform, why we collect it, and how we handle it. This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. By using our services, you are considered to have agreed to the terms of this policy.

This policy should be read together with our Terms and Conditions, as both documents together form the complete legal basis of the relationship between us and you. If you have any questions, our support team is available 24/7 via live chat and email.

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We collect various types of information when you register and use the bagh platform. This information comes mainly from two sources — information you provide directly, and information collected automatically through your use of the platform.

1.1 Information You Provide

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, or bank account details (we do not store full card or account numbers)
• Information and messages you provide when contacting customer support

1.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Login times, pages visited, and session details on the platform
• Information collected through cookies and similar tracking technologies
• Gaming activity — bets, wins, losses, and related transaction history

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We use your information for specific, legitimate purposes. No information is used beyond its original purpose.

2.1 Account Management and Security

We use your identity information to create, verify, and secure your account. Confirming ownership of each account is essential to the quality of our service. Every bagh member must be 21 years of age or older, and using personal information in this verification process is required.

2.2 Processing Financial Transactions

Payment information is needed to process deposits and withdrawals and to prevent fraud. We always transmit financial information over secure encrypted connections and use SSL protection.

2.3 Service Improvement and Personalisation

By analysing your usage patterns we make the platform experience more relevant to you. This includes recommending relevant games and surfacing content you may prefer.

2.4 Compliance with Legal and Regulatory Obligations

To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we are required to store and verify certain information. This is a legal obligation that applies to all financial service providers.

2.5 Communication and Support

We use your contact information to send important account-related updates, security alerts, and responses to your support requests.

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bagh uses cookies and similar technologies to operate the website effectively. Cookies are small text files stored in your browser that help us recognise you on your next visit.

3.1 Essential Cookies

The website cannot function properly without these cookies. They are used to maintain login sessions, verify security, and ensure account stability. There is no option to disable these cookies as they are part of the core service.

3.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection or display layout. They make your experience more convenient.

3.3 Analytics Cookies

Analytics cookies are used to understand which pages are most visited and where the platform needs improvement. This information is collected in aggregated and anonymous form.

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bagh never sells your personal information. However, sharing certain information with selected third parties may be necessary for the platform to operate properly.

4.1 Payment Processors

Necessary financial information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, and bank transfer transactions. These providers are governed by their own privacy policies.

4.2 Technology Service Providers

We work with industry-standard technology partners for cloud storage, server management, and security services. These providers operate under strict confidentiality agreements and may use your information only for specified purposes.

4.3 Legal Obligations

As part of a court order, government directive, or legal investigation, we may be required to provide information to authorities in compliance with applicable law. In such cases we always provide only the minimum information necessary.

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The security of your information is our highest priority. The bagh platform applies industry-standard technical and organisational security measures.

5.1 Encryption and SSL Protection

All data exchanged between your browser and our servers is protected by 256-bit SSL encryption. Passwords are stored using a strong hashing algorithm so that no one can view them directly.

5.2 Access Control

Access to your account information is restricted to authorised staff only, and every access is logged. Our internal systems undergo regular security audits.

5.3 Two-Factor Verification (OTP)

OTP verification is used during login and important account changes to prevent unauthorised access. We recommend that members always keep this security layer active.

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We retain your information only for as long as it is necessary or legally required.

• Active account data: for as long as the account remains open
• Financial transaction data: for the period required by applicable legal obligations
• Support communications: up to 2 years from the date of resolution
• After account closure: some information may be retained for a specified period due to legal requirements

Once the set retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

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As a bagh platform member, you have certain fundamental rights regarding your personal information. We fully respect these rights.

7.1 Right to Access

You may request at any time to know what information we hold about you. We will endeavour to respond within a reasonable time.

7.2 Right to Correction

If any of your stored information is incorrect, please notify our support team to have it corrected. Once your identity is confirmed, we will make the correction promptly.

7.3 Right to Close Your Account

You may close your bagh account at any time. Please note, however, that some information may need to be retained for a specified period due to legal obligations. To request self-exclusion in the context of responsible gaming, please visit our Responsible Gaming page, where detailed guidance on this is available.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from us, you may opt out at any time. Opting out will not stop important messages related to your account.

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All bagh services are intended only for those aged 21 and above. We do not knowingly collect information from anyone under 21. If we are informed that information from a minor has been collected, we will immediately delete that information and close the relevant account.

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The bagh platform may contain links to external websites. However, this Privacy Policy applies only to bagh's own platform. Any information you provide on a third-party website is governed by that site's own policy. Payment processors' own privacy policies also apply to those providers.

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We may update this Privacy Policy from time to time. If there are any significant changes, we will send a notification to your registered mobile number or email. The "Last Updated" date at the top of the page always indicates the most recent version. Continuing to use the platform after a change has been made will be taken as your agreement to the updated policy.

To get a full understanding of our service rules, read the About Us page, where bagh's identity and goals are described in detail.

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For any questions, requests, or complaints regarding this Privacy Policy, please contact our support team:

• Live Chat: 24/7, in Bangla and English
• Email: [email protected]

We always try to resolve your requests quickly and effectively. Answers to common questions can be found on our FAQ page, where many common topics are already explained.